Marlene Cazares

A “bilingual” leader in the hospitality industry, Marlene speaks the languages of both hotel operations and modern revenue technology. As the Director of Customer Success for North America at Duetto, she leads high-performing teams to ensure global partners maximize their revenue potential through cutting-edge technology. Marlene leverages a decade of boots-on-the-ground experience to help hoteliers navigate the digital transformation of revenue management. Marlene is a seasoned Hospitality and SaaS executive with over 15 years of experience driving revenue growth and operational excellence.

Throughout a career spanning leadership roles at Warwick Hotels and Resorts, Hilton, and Kimpton Hotels, Marlene has demonstrated a unique ability to bridge the gap between complex data and actionable strategy. Having managed diverse portfolios across major U.S. markets—including Dallas, Houston, San Francisco, Denver, and Miami—Marlene possesses a deep “on-property” perspective that informs their strategic approach to customer success and software adoption. Known for a relentless focus on RevPAR, ADR, and long-term forecasting, Marlene is a trusted advisor to ownership groups, revenue leaders and executives.