April 15, 2027 · Margaritaville, Florida

Jason joined Duetto in June 2025 as Chief Customer Officer, leading the global customer success, technical services, and technical support teams. He’s focused on maximizing customer value and delivering exceptional experiences across the Duetto product portfolio.

With over 25 years of experience, Jason has built and led customer-focused organizations at SaaS companies ranging from Fortune 100s to startups, across a wide range of industries, including hospitality. He has consistently driven business outcomes by building meaningful customer partnerships, fostering innovation, and scaling global teams as strategic extensions of their customers.

Øyvind Vassbotn started working in hotels in 2001 in Tromsø. HIs experience spans from working in hotels from the front desk all the way to being a General Manager, before working centrally in Oslo at Strawberry with Revenue Management. His role now is part strategic, part analytical and part overseeing our RM systems.

Strawberry is the largest hotel operator in Norway & Sweden (243 hotels) and the second largest operator in the Nordics which is their core market of Operation. Their business is a mix of operated hotels and franchise hotels.

A lifelong entrepreneur and innovator, Alex brings more than 30 years of knowledge and experience in technology, airline distribution, and travel to Duetto.

He founded six startups, including Orbitz and G2Switchworks, before serving as Executive Vice President, Global Head of Strategy, Innovation, and Technology at Hyatt Hotels Corporation, and most recently CEO of ATPCO. He brings his business acumen and deep hospitality experience to Duetto’s mission to build the Revenue & Profit Operating System for the hotel industry.

Dave Overeem is a seasoned commercial and revenue strategy executive with deep experience in driving performance improvement, organizational alignment, and profitable growth in the hospitality sector. With a track record spanning operations, revenue management, distribution strategy, and strategic advisory, Dave is known for helping teams navigate complex market shifts and unlock measurable commercial outcomes.

Throughout his career, Dave has partnered with hotel brands, ownership groups, and technology providers to elevate revenue strategy, optimize pricing and distribution, and strengthen commercial capabilities. His expertise lies in translating market insights into business impact — connecting data, process, and people to deliver sustainable results.

Dave’s pragmatic approach combines operational know-how with forward-looking commercial thinking, enabling organizations to evolve their revenue practices and capture value in an increasingly dynamic landscape.

With over 20 years’ experience in revenue strategy and reservation sales, Jenna leads the commercial strategy for Outrigger Hospitality Group in Honolulu, HI — one of the fastest-growing, privately-held hospitality companies in the Asia Pacific, Oceania and Indian Ocean regions.

Previously, Jenna was a part of the KSL Resort’s team as Corporate Director of Revenue Optimization. Early in her revenue career, she held revenue leadership positions in the Palm Springs area at Rancho Las Palmas Resort, La Quinta Resort & Club and Morongo Casino Resort & Spa. Recently, Jenna had the honor of being named 2021 revenue professional of the year from HSMAI.

Jenna holds both a bachelor’s degree in hospitality management from Johnson and Wales University, and a certificate of revenue management from Cornell University. 

Kartik joined Duetto in November 2025 as Chief Product Officer, leading the product strategy as Duetto evolves its platform into the industry’s first Revenue & Profit Operating System.

Kartik has a strong track record of modernizing commercial travel solutions with AI-driven and cloud-native technology. Before joining Duetto, he served as Executive VP of Product at FLYR and co-founded Deepair Solutions, where he was CPO. His earlier experience includes product and technology at Sabre Airline Solutions.

A product leader with deep expertise in AI, machine learning, data, and automation, Kartik is passionate about building solutions that transform how commercial teams operate and unlock long-term, profitable growth.

Lori Kiel is a hospitality commercial strategist with more than 30 years of experience driving revenue management, sales, and marketing excellence across the hotel industry. She currently serves as Senior Vice President of Revenue Management at Pyramid Global Hospitality, where she leads integrated commercial strategies that align pricing, distribution, and demand-generation to accelerate growth and maximize profitability for a diverse portfolio of properties. 

Renowned for her ability to break down organizational silos and foster cross-functional collaboration, Lori is a recognized thought leader in strategic revenue management. She chairs the HSMAI Foundation’s 2025 Executive Committee, regularly speaks at industry events, and publishes insights on commercial evolution and leadership. 

Over her career, Lori has combined deep operational expertise with a forward-looking mindset toward talent development and technology adoption, helping teams navigate disruptive market shifts while delivering measurable business results. Her work emphasizes actionable strategy, thoughtful leadership, and sustainable growth in an increasingly data-driven hospitality environment.

Robert joined Duetto in January 2026 as Chief Technology Officer, leading the technical vision and engineering strategy as Duetto evolves its platform into the industry’s first Revenue & Profit Operating System.

Robert has a 25-year track record of scaling global engineering organizations and building high-impact travel technology. Before joining Duetto, he spent eight years at Tripadvisor, where he served as Interim CTO and Head of Product Engineering. He arrived at Tripadvisor via the 2016 acquisition of Citymaps.com, a social mapping platform he co-founded and led as CTO.

Robert is a seminal thinker on AI who remains active “on the tools”, founding both HyperDev and the AI Power Ranking. His work focuses on applying agentic AI to complex optimization problems — particularly relevant for Duetto’s dynamic pricing algorithms and demand forecasting models that must process hundreds of variables in real-time.

Michael is Chief Executive Officer of HotStats at Duetto. HotStats provides monthly P&L benchmarking and market insight for the hotel industry. Collecting monthly detailed financial data from hotels worldwide from over 100 brands and independent hotels, HotStats provides over 550 different KPIs covering all operating revenues, payroll, expenses, cost of sales, and ultimately departmental and total hotel profitability.

Prior to joining HotStats, Michael held multiple operational and financial roles at hotel and corporate levels for over 16 years, and is a regular guest lecturer at universities and hotel schools around the world.

Nevin is Vice President of Casino Services at Duetto, where he has spent more than a decade helping gaming operators maximize profitability through smarter revenue strategies and technology adoption. With nearly 30 years of experience in hospitality and gaming, he brings deep expertise across revenue management, operations, and guest services.

Before joining Duetto in 2013, Nevin held senior revenue leadership roles at Caesars Entertainment and Atlantis Resorts, and earlier managed hotel, call center, and F&B operations across multiple casino properties. His career began in front-line hospitality leadership, giving him a unique, ground-up perspective on delivering both guest satisfaction and financial performance.

Based in Las Vegas, Nevin partners with casino resorts worldwide to optimize pricing, forecasting, and loyalty strategies that drive total resort revenue.

Harold is a seasoned hospitality leader with more than 30 years of experience in hotel revenue management and operations. As the Director of Hotel Revenue Management for Resorts World Casino New York City, Resorts World Catskills, and Resorts World Bimini, he oversees strategic pricing, forecasting, and revenue optimization across multiple properties, driving performance and growth in highly competitive markets.

Harold’s career includes leadership roles at renowned luxury hotels such as The Peninsula New York, The Mark, and The Bryant Park Hotel, where he played a pivotal role in elevating revenue strategies, enhancing market positioning, and integrating advanced technology systems. He is well-versed in platforms like Duetto, Opera, and iDeaS, and has contributed to multiple successful hotel openings and cross-functional initiatives.

James Osmond is CEO of Triptease, helping hotels worldwide win back their direct bookings. A philosophy grad from Cambridge, he started at Unilever before co-founding Clear, a brand strategy consultancy acquired by M&C Saatchi.

James has spent his career bringing strategic clarity to industries from finance to hospitality and has always focused on one thing: how businesses create real value for customers. Now he’s applying that thinking to hotels that are tired of handing some of their revenue to OTAs.

After decades of defending his philosophy degree at dinner parties, James is enjoying watching the tech world grapple with the same existential questions he tackled as an undergrad.

He lives in London with his family and their supremely unimpressed dog.

Nick Knight has 20 years of experience in the hospitality industry, with a proven track record in operational excellence and commercial strategy. For over 14 years, Nick has held various General Manager and Area General Manager roles across franchise and independent hotels, successfully leading teams and delivering exceptional results. In the past four years, Nick transitioned to corporate leadership, focusing on operations and commercial strategy. Known for his hands-on style, Nick excels in revitalizing underperforming assets, driving profitability, and fostering team and community engagement.

With over two decades of leadership at the intersection of technology, distribution, revenue management and digital marketing in the global hospitality industry, Tanya is a recognized executive dedicated to driving business transformation and sustainable growth. In her current role as the Global Vice President of Oracle Hospitality Strategy and Product Management, Tanya leads the vision, design, and go-to-market strategy for innovative cloud-based solutions that empower hotels to enhance operational efficiency, elevate guest experiences, and unlock new revenue streams.

Prior to joining Oracle, Tanya’s career encompassed transformative global hospitality leadership roles, orchestrating of large-scale business transformations, integration of diverse technology platforms, and implementation of digital strategies that propel organizational growth and competitive advantage. Throughout her career, Tanya has championed strategic initiatives that foster innovation, accelerate digital adoption, and cultivate high-performing, cross-functional teams. Her proven ability to connect business objectives with technological solutions has consistently delivered measurable results, including increased profitability, market share expansion, and enduring brand differentiation.

An MBA graduate from the Ivey Business School, Tanya is passionate about harnessing emerging technologies and data-driven insights to redefine the future of hospitality. She is also deeply committed to empowering, supporting, and enabling the next generation of hospitality professionals through mentorship, development opportunities, and the creation of inclusive, forward-thinking teams—ensuring the industry’s long-term, sustainable growth.

Katie Moro is a veteran of the hospitality industry and a pioneer in hospitality demand data. She joined TravelClick (now an Amadeus company) in 2011 and is responsible for the global expansion of Demand360©, the hospitality industry’s only and most comprehensive forward-looking data tool designed to help hotels maximize their revenue.

Previously, Katie led a major accounts sales team at Rubicon, a provider of competitive market intelligence to the travel and hospitality industry and held sales roles at Morgans Hotel Group and Ritz-Carlton Hotel Company.

Katie was named by Hotel Management Magazine as one of 2018’s Influential Women in Hospitality. In 2020, Katie joined the board of the Hospitality Sales and Marketing Association International (HSMAI). Katie holds a Bachelor of Arts degree from The University of Georgia.

Jim Abrahamson is a highly respected hospitality executive and board leader with decades of experience across hotel operations, brand development, franchising, and real estate strategy. Over his career, he has held senior leadership roles with global organizations including Hilton, Hyatt, InterContinental Hotels Group, and Marcus Corporation.

He most recently served as Chairman and CEO of Interstate Hotels & Resorts, one of the world’s largest independent hotel management companies, overseeing a global portfolio of more than 500 properties prior to its sale to Aimbridge Hospitality in 2019.

A recognized industry leader, Jim has served as Chairman of both the American Hotel & Lodging Association and the U.S. Travel Association, as well as President of the Marriott International National Association. Today, he serves as Chairman of the Board at VICI Properties and holds multiple board positions across hospitality and related industries. At Duetto, Jim brings deep strategic insight and industry perspective, helping guide innovation and long-term growth across revenue and profit performance.

Michael McNames is the Senior Director of Revenue Management and Distribution at Sandman Hotel Group and The Sutton Place Hotels. With 30 years of experience in the industry and 20 of those within the discipline of Revenue Management, Michael has a defined passion and level of expertise which has helped drive the transformation of Revenue Management practices and culture within the company.

Throughout his career, he has been helped immensely by talented and caring leaders, most recently Mr. Kevin Gilhooly, President of Sandman Hotel Group and The Sutton Place Hotels. Michael is supported by a very talented team led by Ms. Ling Tong, Assistant Director of Revenue Management, and Mr. Chris Quan, Revenue Distribution and Implementations Manager.

Erick Valdespino leads Revenue Strategy, Pricing, and Revenue Management at Grupo Posadas, the largest hotel operator in Mexico, with more than 170 properties across multiple brands. In this role, he oversees pricing strategy, demand optimization, and commercial performance across the portfolio. 

With extensive experience in revenue management and distribution strategy, Erick focuses on leveraging technology, automation, and advanced analytics to drive profitability across the business. His work includes expanding revenue strategies beyond rooms to incorporate ancillary revenue, upselling, and total guest value, helping Posadas evolve toward a more holistic profitability model. 

At PERFORM, Erick will share insights from one of Latin America’s leading hotel groups on how revenue leaders can combine data, technology, and commercial strategy to unlock new opportunities for growth.

Irene Villafranca Muñoz is Vice President of Commercial Strategy & Systems at Minor Hotels Europe & Americas, where she leads the evolution of commercial strategy and systems, with a focus on technology-driven performance across a diverse international portfolio. With extensive experience in revenue management, pricing, and commercial transformation, she has played a key role in advancing data-driven decision-making and aligning revenue strategy with broader profitability goals.

Throughout her career, Irene has been a strong advocate for innovation and collaboration within hospitality, helping organizations adapt to changing market dynamics while strengthening commercial performance. Known for her strategic mindset and deep industry expertise, she regularly contributes to industry discussions around total profitability, revenue leadership, and the future of commercial strategy in hospitality.  

Cori Galindo is SVP Commercial Growth and Strategy at Minor Hotels Europe & Americas, where he leads commercial and revenue strategy initiatives focused on driving performance, profitability, and sustainable growth across a diverse international portfolio. With a strong background in revenue management, distribution, and commercial transformation, he has played a key role in advancing data-driven decision-making and modern revenue practices within global hospitality organizations.

Throughout his career, Cori has held senior commercial and revenue leadership roles across the hospitality industry, combining operational expertise with a strategic vision for growth. Known for his forward-thinking approach, he actively contributes to industry conversations around distribution strategy, innovation, and the evolving role of technology and AI in shaping hospitality performance.

Chris has 27+ years of experience in the hospitality, recreational, and tourism industries regarding new development and acquisition of all hotel types with an emphasis on hotels and resorts located in Florida, Caribbean and Central America; market and financial analysis, valuation, strategic planning, investment decision analysis, asset management, operations analysis, impact analysis, litigation support, hotel operator selection, RFP process, management contract/franchise negotiations, and market repositioning and other value enhancement strategies. He has managed a broad range of public and private sector hospitality- related investments including hotels, conference centers, resorts, casinos, food and beverage facilities, spas, golf courses, and marinas.

He has also advised leading hospitality organizations on strategic planning and investment decision analysis. He has directed and managed over 750 hospitality-related projects on individual hotel assets, as well as multiple hotel assets and portfolios, during his advisory career. The aggregate value of these projects represents well in excess of $5 billion in investment activity. Chris is a frequent speaker and moderator at major industry conferences on a variety of subject matters relative to the hotel industry. He served as an officer of the International Society of Hospitality Consultants (ISHC), including Chairman. ISHC is the most prestigious trade association for service providers to the hospitality industry.

Prior to REVPAR International, Chris held various management positions with Hyatt Hotels but started his career at a boutique resort in the Caribbean. He has a Bachelor of Arts in Government from Clark University.

Pablo Torreira is the Director of Revenue Strategy at Meliá Hotels International, where he leads global revenue strategy across one of the world’s largest hospitality groups. With over 20 years in the industry, he began his career in hotel reservations and has since grown into a key voice in shaping pricing, forecasting, and commercial strategy across a diverse international portfolio. 

Known for his pragmatic,  data-driven approach and strong advocacy of Total Revenue Management, Pablo specializes in turning complex analytics into actionable strategies. He works closely with commercial and operational teams to translate analytics into practical strategies that unlock profitability, drive performance, and deliver sustainable growth.

Brent Overbeek is a seasoned commercial leader with deep expertise in airline revenue strategy and post-booking monetization. Currently working with TravelX, he focuses on unlocking incremental revenue through innovative distribution models and dynamic offer management. 

With a background spanning airline commercial operations and advisory roles, Brent brings a unique perspective on how advanced pricing, ancillary revenue, and real-time optimization can transform profitability at scale. He is a frequent speaker at global travel industry events, where he shares practical insights on bridging the gap between traditional revenue management and next-generation commercial strategies. 

At PERFORM, Brent will bring an outside-in view from aviation—an industry that has long led in dynamic pricing and revenue optimization—highlighting what hospitality can adopt to accelerate performance and unlock new profit streams.

Jamie McDonald, better known as Adventureman, is a world-record-breaking adventurer and one of the most inspiring keynote speakers on the global stage.

After spending much of his childhood in and out of hospital battling serious illness, Jamie made a life-changing decision: to give back. What followed is a series of extraordinary endurance challenges that have pushed human limits—and raised over £1 million for children’s charities. 

His achievements include running 5,000 miles solo across Canada (the equivalent of 200 marathons), completing a 5,500-mile run across the United States, and breaking multiple endurance world records—including cycling non-stop for over 268 hours and running 524 miles on a treadmill in just seven days. 

But Jamie’s story isn’t about endurance—it’s about mindset. Through his alter ego, Adventureman, he brings a powerful, human message to the stage: resilience is built, limits are self-imposed, and anyone can achieve extraordinary things with the right mindset.

Blending humor, storytelling, and raw honesty, Jamie has inspired audiences at companies like Microsoft and Google, leaving leaders and teams with a renewed sense of possibility—and the tools to push beyond their own perceived limits. 

At PERFORM, Jamie will challenge the way you think about performance, pressure, and what’s actually possible when it matters most.

A “bilingual” leader in the hospitality industry, Marlene speaks the languages of both hotel operations and modern revenue technology. As the Director of Customer Success for North America at Duetto, she leads high-performing teams to ensure global partners maximize their revenue potential through cutting-edge technology. Marlene leverages a decade of boots-on-the-ground experience to help hoteliers navigate the digital transformation of revenue management. Marlene is a seasoned Hospitality and SaaS executive with over 15 years of experience driving revenue growth and operational excellence.

Throughout a career spanning leadership roles at Warwick Hotels and Resorts, Hilton, and Kimpton Hotels, Marlene has demonstrated a unique ability to bridge the gap between complex data and actionable strategy. Having managed diverse portfolios across major U.S. markets—including Dallas, Houston, San Francisco, Denver, and Miami—Marlene possesses a deep “on-property” perspective that informs their strategic approach to customer success and software adoption. Known for a relentless focus on RevPAR, ADR, and long-term forecasting, Marlene is a trusted advisor to ownership groups, revenue leaders and executives.

Olly Lynch is Duetto’s Chief Marketing Officer, responsible for leading the company’s brand, growth, and product marketing strategies worldwide. He joined Duetto in early 2025, initially as Interim VP, before stepping into the permanent leadership role to help shape the company’s next phase of growth.

With over a decade of experience spanning B2B and DTC tech and SaaS businesses, Olly has led marketing in both product-led and sales-led environments. He brings deep expertise in scaling global go-to-market programs, building brands, and delivering impactful demand generation. Prior to Duetto, he held senior marketing roles at companies including Travelport and Lickd, and served as a fractional CMO to fast-growing startups across travel, fintech, and creator tech.

Michael Schäffner joined Duetto in March 2017 as Director DACH (Germany, Austria, and Switzerland). In four years, Michael had cemented Duetto’s position as a market-leading RMS in Europe. He was promoted to Vice President of Sales EMEA in February 2021, and to SVP of Global Sales in September 2025.

In June 2021, the Hospitality Sales and Marketing Association International (HSMAI) appointed Michael to its Europe Region Board of Directors.

An experienced hotel industry professional, Michael previously spent time working for hotel technology companies Serenata and Nor1, following years of on-property hotel experience, including time with The Setai in Miami and Auberge du Soleil in the Napa Valley.

Glenn Haussman is the hospitality industry’s most well-known podcaster, commentator, event host and moderator. His No Vacancy podcast series has named the #1 industry podcast repeatedly.

He’s also been recognized by the International Hospitality Institute as the #1 Social Media Influencer in Hospitality and was named one of Top 50 Most Inspirational People in Global Hospitality 2024 and 2025.

Glenn publishes the novacancynews.com hospitality news site; as well as being a professional speaker, consultant, strategist, board member for various organizations and more. The No Vacancy podcast attracts the biggest names in hospitality, including major public company CEOs and industry influencers. Additionally, he hosts No Vacancy News Today, a news and analysis program focused on hospitality headlines; and Friday Night Audit, a comedy focused happy hour show. Well, he thinks it’s funny at least.

In 2023 he and the No Vacancy team won an Industry Award from ICHRIE for the show’s dedication to education while in May 2022 he received the Leadership Excellence Award from SKAL USA for his tireless work bringing the hotel industry together during the Covid crisis.

Glenn has been quoted in leading publications such as the New York Times, USA Today, Washington Post, Forbes, MSNBC.com, CNN.com and Chicago Tribune. He’s also been in the classroom, previously serving for nearly 10 years as an adjunct professor at New York University, teaching classes in Public Relations & Advertising, and Consumer Behavior.

Rebecca Elder is the Corporate Director of Revenue Management at Noble House Hotels & Resorts, where she leads revenue strategy across the company’s portfolio of distinctive luxury and resort properties. Since joining Noble House in 2005, she has built a career within the organization, progressing from property-level revenue leadership to a corporate role guiding strategy, analytics, and performance across multiple markets. 

With nearly two decades of experience in hospitality revenue management, Rebecca works closely with property teams to drive performance through data-driven pricing strategies, market insight, and strong commercial alignment. She is also deeply involved in mentoring revenue leaders across the portfolio and helping teams translate analytics into practical, profitable decisions. 

A long-time Duetto user and advocate, Rebecca has been instrumental in evolving pricing and revenue strategies within Noble House’s portfolio. Beyond her role in hospitality, she also serves as Chair of the Board for Redondo Beach Tourism, contributing to initiatives that promote tourism and economic development in the region. 

At PERFORM, Rebecca will share practical insights from the field on how leading operators are evolving pricing strategies and using modern revenue technology to drive stronger profitability.

Sarah Dandashy is a verified TV travel expert, best-selling author, and TEDx speaker whose talk, The Secret to Making Someone Feel Special, was recognized as an Editor’s Pick. With more than 18 years in hospitality, she built her globally recognized brand, Ask A Concierge, on a foundation of luxury service expertise and real-world travel insight. Sarah is a trusted voice on ABC, CBS, and FOX, and her commentary has been featured in The New York Times, Forbes, Business Insider, Reader’s Digest, and more. She is the author of Hospitality From Within, co-host of Good Morning Hospitality, and the voice of the Skift Daily Briefing.

David Eisen is VP and Editor-in-Chief of HOTELS Magazine, where he oversees creative content for both the print and digital products. Prior to HOTELS, David was Content Director, Media within the hospitality vertical for Questex, overseeing the content direction and focus for Hotel Management, Hospitality Insights and the complementing event series. David’s other work includes the position of Director of Hotel Intelligence, Americas, for benchmarking firm HotStats. David has worked within the hospitality media landscape for more than 15 years, having started his career as hotel editor at Business Travel News. He has a master’s degree in hospitality industry studies from New York University’s Jonathan M. Tisch Center for Hospitality and Tourism. He frequently participates on panels and roundtable discussions focused on global hospitality industry trends and topics. David is based in Washington, D.C.